1.Customer Service

 

For Jugais, your satisfaction is essential and we spare no effort to achieve it. We comply with the highest standards of responsibility and ethics. We always try to produce for YOU,a wide variety of food, health and leisure products, whether you are a regular customer or not.  Here, at Jugais, you can always find useful, unique, tasteful ideas for gifts, with excellent presentation and prices. Our innovations will allow you to experience a wide range of new sensations and flavours. We are always open to your suggestions and to provide all the information you need.

Our e-mail address is: This email address is being protected from spambots. You need JavaScript enabled to view it. . Use it, indicate your data so that we can respond. If you prefer, you can also contact us by telephone  (351) 238 606 035.

 

 

2. Security and Privacy

Collecting  data

The registration of personal data by the Jugais - Trade in Food Products, Ltd., will only take place if they are provided voluntarily by the site visitor. A simple browsing of our site requires no indication of data by the visitor.

Treating your data

 

The available data is automatically processed and are destined to satisfy your order, administrative support, statistics and future presentation of new proposals.

Their provision is optional. Under the law, you are guaranteed the right to access your data and correct it, amend or delete, simply notifying via email This email address is being protected from spambots. You need JavaScript enabled to view it.

The storage of this data is secure and reliable, with all the technical and human means in our power to prevent its misuse. These data cannot be transferred to third parties, unless it is expressly authorized by the holder.

 

Presentation of Future Proposals

In order to give its customers an increasingly modern and efficient service, Jugais Ltd will register the purchase history of its customers, so that we can submit a proposal to meet your preferences. If you do not want to benefit from this service, please contact us to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. its discontinuation. If you have doubts you can contact us to the same address

 

3. Copyright

 

The content of this site is protected by international copyright laws and other intellectual property rights, and may not be copied, downloaded or retransmitted without the prior knowledge of IT by Jugais, Ltd.

 

 

4. Shipping and Delivery

 

After processing your order, it will be delivered to a transport company, ensuring delivery as soon as possible, at the indicated address.

Simultaneously, you will receive an email with details of the code and other elements so that you can track your order.

 For mainland Portugal, the delivery will be made within 3 working days, for the rest of the world and Autonomous Regions, the maximum delivery period is of 9 days.

 In case of difficulty concerning the delivery, the carrier will contact you to schedule a second delivery, or to leave a card with details of how you can get your order.

Please watch out for SMS and information that you can receive from the carrier.

 

 

5. Prices and Payment Options

 

Our prices are always indicated with the legal rates. In specific cases, we can offer you special price conditions, for a limited time.


The cost of packaging and shipping, clearly stated with each product, is of € 3.90 to Portugal, and it change according to the country of destination and the weight of the order. The customer is informed of its value in the act purchase.

 

 

 

You can choose from the following payment options:

 

-Credit Cards: Visa, Mastercard or American Express (through EasyPay platform);

- Paypal (via paypal portal);

- ATM (through the easypay platform). We will process your order within a period not exceeding 24 hours after your ATM payment;

- Direct Debit (through EasyPay platform). We will process your order within a period not exceeding 7 days after the acceptance by your bank of Direct Debit Authorization

 

6. Returns and Exchanges.



Our products are designed according to the most advanced technologies and manufacturing processes,  and are subjected to the most rigorous quality controls at all stages of production, to ensure your complete satisfaction and ensure the highest standards.

Before shipment, our products are thoroughly inspected. However, it is up to the customer to verify the quantity and condition of the goods on delivery. In the case of detecting any defect or missing item,  you should alert the carrier, as well as inform Jugais within 7 days from the time of delivery.

In the, unlikely, event of the product not being provided in the best conditions, please fill in the REQUEST FOR REPLACEMENT that  will come with your order, and return it with the product, so that we may send a new product.

 Under our Total Satisfaction Guarantee, if the product does not meet your expectations you may return it within 14 days of receipt of the order, and we will proceed to the immediate repayment of the amount spent. The product must be in perfect conditions and be returned with no signs of use, inside the original packaging, so we can provide you with an even better service, and indicate the reason for the return. The packing, duly prepaid should be sent to:

 

 

Quinta de Jugais - Comércio de Produtos Alimentares, Lda.

Zona Industrial de Oliveira do Hospital, Lote 17A, Apartado 218

3400-060 Oliveira do Hospital

Portugal

 

7. Our Products

 

 Our products are grown and made according to the most innovative processes and are subjected to a strict quality control at all stages of production to assure your satisfaction.

We offer you high quality teas and from the best sources, together with a wide range of healthy teas and infusions as well as honey, jams and other top quality products, allowing you to experience an irresistible set of aromas and flavours carefully selected for you.

Additionally, clicking on IT-GIFTS at the top of this site you will also find the most varied ideas for gifts to offer those who are dearest to you. At a birthday, Christmas, any festive occasion, we are here, at just one click, to help you make the best choice and delight your family and friends with products not only irresistible, but also healthy.

 

 

 

8. Offer Terms

 

You can access this site for free and you don't require any registration or commitment  of purchase. However, when browsing the site, you will have to agree to the terms of the principle of good use and commitment to the truth.

In order to place an order, the customer must be, at least, eighteen years old and commit to provide real data, which allows the processing of your order successfully.

By placing your order, you will benefit from our Total Satisfaction Guarantee, so if you are not completely satisfied, you may return the product within 14 days of receipt of the order, and the amount you have spent will be immediately repaid.

Your order will be delivered directly to your home, after confirmation of the payment method selected, benefiting from special conditions regularly offered exclusively on this site, to our customers.

 

 


Prices shown include VAT at the statutory rate. 0% APR

 

9.CONTACT US

 

Have you got a question? Do you need an explanation? Do you need professional advice? We have an experienced and attentive staff ready to help in any situation.


Please contact us  to the e-mail - This email address is being protected from spambots. You need JavaScript enabled to view it. - or call us at the telephone  (351) 238 606 035.


We promise to be quick, insightful and attentive. For you. To you! 

 

 

 

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